LAST UPDATED: January 8, 2019
1. Privacy Statement.
BIC Inc. (BIC) respects your privacy when visiting our websites and/or placing an order. The purpose of this policy is to inform you about the types of information we gather about you when you visit our websites and/or place an order (whether by email or over the phone), or otherwise provide us with personal information, how we use that information, whether we disclose it to anyone, and the choices you have regarding our use of the information.
2. Use of Personal Information Which We Collect
Some of the BIC websites are directed to adults and not those under the age of majority. To place an order on the www.biclogolighter.ca and/or for BIC lighters, you must have reached the age of majority where you reside, and must be acting for business or commercial purposes, not personal, family, household, or other consumer purposes.
BIC requires personal information from visitors to fulfill orders for BIC products. When you create an account or make a purchase over the phone, via email or if available on our website, we may ask you for personal information such as name, email, birth month and year, billing and shipping address, phone number, credit card information and password (for account holders). Where the order information you provide relates to a business or corporation rather than an individual, it is not personal information.
When you purchase a product, we use the information you provide and, if applicable, artwork you submit to process your order. In addition, we may contact you via e-mail, phone, or regular mail, if we have questions or comments regarding your order. In order to purchase lighter products, you may be asked for your birth month and year to confirm you are at least the age of majority where you reside. When you set up an account, we use your information to create and manage your account. Your credit card information will be processed by our third party payment processor and used only to process your payments in accordance with your order.
If you contact us via our CONTACT US link, you may be asked to provide personal information including your first name and e-mail address so that BIC, or an agency working on BIC’s behalf, may contact you to respond to your comments, questions or requests for information. Aside from a reply to an e-mail received by us, it is not our intent to contact you unless you request particular information, or it is necessary as part of the order confirmation process. For example, if you seek to place an order, we may contact you to provide you with a quote in respect of the order, to facilitate payment, to confirm or reject your submitted artwork, or to provide you with information regarding shipping. Although we will retain your contact information in our database, we will use it only to respond to your requests.
If you participate in BIC-sponsored on-line surveys, product reviews or promotions, including but not limited to: on-line coupons, rebates, sweepstakes, contests or re-occurring email communications from us, we may collect your name, address, postal code, phone number, age, date of birth, e-mail address, product preferences, hobbies and interests.
We may use the information we collect for BIC business purposes such as creating a better user experience on our websites; processing your order; entering you in our promotions and contacting you to respond to inquiries and/or if you are eligible to receive a prize pursuant to the promotion terms, rules or entry guidelines; and for internal research purposes.
We may also use your information, or disclose it to third parties, if we have reason to believe that using or disclosing such information is necessary to: (i) conduct investigations of possible breaches of law; (ii) identify, contact, or bring legal action against someone who may be violating an agreement they have with us; (iii) investigate security breaches or cooperate with government authorities pursuant to a legal matter; or (iv) to protect our rights, safety or property. Lastly, we may use or disclose your personal information for any other purpose to which you consent, or which is permitted or required by applicable law.
We may use Google Analytics or other third party analytic tools to analyze user behavior which allows us to measure visitor interest in the various areas of our websites for product and website development purposes. These third party analytic tools tell us aggregate and collected information, such as, how the site was accessed and how long visitors stayed. This information is used for our own internal purposes to improve the content of the website, to enhance users’ experience when visiting our website, and to customize the content and/or layout of our pages. All information of user behavior described herein will be recorded on a group basis, and such analysis may be shared with our website development consultants. This information is aggregated and not personally identifiable. To learn more about Google Analytics and how it uses your data, and your ability to opt out of certain uses of information, please visit http://www.google.com/analytics/learn/privacy.html and www.google.com/policies/privacy/partners/.
3. Disclosure To Third Parties and Security.
We limit access to the personal information collected to only those employees and representatives of BIC or an agency working on BIC’s behalf who need to use it in the course of their assigned responsibilities and to companies that perform services for us (for example, our third party online payment gateway). These companies are obligated to keep the information confidential and use it to provide only the services we have asked them to provide. Third party providers maintain the information they need to perform their designated functions and we do not authorize such parties to use or disclose personal information for their own marketing purposes.
We protect your personal information by maintaining physical, organizational and technological safeguards. Personal information we collect is maintained at United States, Dulles, VA.
We reserve the right to transfer any personal information we have about you in the event that we merge with or are acquired by a third party or should any such transaction be proposed.
Please note that your personal information may be maintained and processed by service providers located in foreign jurisdictions, including the United States, whose data protection laws may differ from the jurisdiction in which you live. As a result, this information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to laws in those jurisdictions.
Technical Information Gathering.
We may collect information about the services that you use and how you use them, like when you visit different parts of our site or applications and what selections you make on the services. We may also automatically collect certain technical information such as:
- Device information
We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile information if you use a mobile device to access the site). and use it for analytical purposes to better understand how people use our site, and to improve it.
- Log information
When you use our services or view content provided by us, we may automatically collect and store certain information in server logs. This information may include:
- details of how you used our service, such as your navigation paths and search queries.
- mobile related information if you access our website using your mobile device.
- internet protocol address.
- device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
- cookies that may uniquely identify your browser, mobile device, or your account.
- Browser type, operating system, and other technical information.
5. How We Respond To Do Not Track Signals.
Some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. These features are not yet uniform, and our website is not currently set up to respond to those signals for tracking on our website.
6. Collection and Use of Personal Information from Visitors 13 Years of Age or Under.
BIC websites are primarily designed and intended for adults. In accordance with the applicable law, we do not knowingly collect or store any personal information about children, and the BIC websites are not designed to collect personal information from children. If a child has provided us with personal information, his or her parent or guardian may contact us for the purpose of deleting this information
BIC and its service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by applicable law. We may also disclose personal information where necessary for the establishment, exercise or a defense of legal claims, or as otherwise permitted by law.
8. Accessing and Correcting your Personal Information.
You have a right to request access to your personal information and to request a correction to it if you believe it is inaccurate. If you have submitted personal information to BIC and would like to have access to it, or if you would like to have it corrected, please contact us using the contact information provided below. We will use reasonable efforts to comply with your request; however, in some cases we may not be able to allow you to access certain personal information in certain circumstances, for example if it contains personal information of other persons, or for legal reasons. We may require you to verify your identity before allowing you to access or correct your personal information.
9. Contacting Us Regarding Your Personal Information.
Attn: Privacy Officer
155 Oakdale Road
Toronto, ON M3M 1W2